Refund policy

Last updated: 13 September 2026

Returns

You can return any unopened and unused item within 14 days of delivery for a full refund of the product price. Items must be in their original packaging with all seals intact.

What can't be returned

For hygiene and safety reasons we do not accept returns on opened or used products, including any item whose seal, wrapping or packaging has been broken. This applies to all cosmetics, skincare, haircare, nail polish, tools and fragrances. Gift cards, samples and free gifts are also non-returnable.

How to start a return

Email admin@beautyorchard.ae with your order number and the item(s) you'd like to return within 14 days of delivery. We'll confirm eligibility and send you the return instructions. Please do not send anything back before you hear from us.

Return shipping

For change-of-mind returns, return shipping is at the customer's cost and the original delivery charge (if any) is not refunded. If we sent the wrong item or it arrived damaged, we cover the return and replace or refund in full. Contact us within 48 hours of delivery with a photo.

Refunds

Once we receive and check the returned item, your refund is processed to the original payment method within 7 to 10 business days. Your bank or card issuer may take a few more days to show it on your statement. Discounts applied to the original order are deducted proportionally.

Damaged or incorrect orders

If your parcel arrives damaged, or you received the wrong product, contact us within 48 hours of delivery with your order number and photos, and we'll arrange a replacement or full refund at no cost to you.

Questions

Email admin@beautyorchard.ae or use our contact page.